1. We do not accept cash on delivery
2. Orders must be placed in advance. The cut off time is 5pm for the next day’s orders, both lunch & dinner.
3. We deliver lunch and dinner, Mon to Sat only.
4. We do not offer any exchanges or refunds and all meals are non-transferable.
5. Orders will be delivered to the address given at the time of ordering. Please ensure your condo name, block/tower number, unit number and postal codes are correct.
6. Please provide a valid Singapore number for our drivers to be able to contact you. They cannot make WhatsApp calls.
7. Please ensure your doorbell/intercom is working. In case of any issue, our drivers will try to contact you on the contact number provided. If the doorbell or phone call is not answered, we shall leave the food outside your unit and send you a photo of the same.
8. Wherever possible, our drivers will deliver the food to your doorstep, however, if your delivery address has a stringent security system or parking constraints, you will be required to pick-up the food from the lobby/guard post. If we are unable to enter your building/condominium and unable to reach you, we will wait for a maximum of 5 minutes. We will not be able to deliver the same meal again on that day and the meal will be deducted from your subscription balance.
9. If customers remain unreachable after repeated attempts, and the driver is unable to enter the building, the drivers will move on to the next delivery and you will have to pick up your meal from our premises or arrange for pick-up at your own expense.
10. Food will be delivered anytime between 10 :30 am to 1.30 pm for lunch and & 5:00 pm to 8:00 pm for dinner
11. If you need your food to be delivered at a specific time, you may arrange for self-pickup or external delivery, as we will not be able to deliver orders at a specific time.
12. Meals should, ideally. be consumed within 45mins from collection/delivery.
13. If you intend to eat your meal later, please refrigerate and reheat before eating.
14. Do not microwave for more than 2 minutes. A minute and half is sufficient to safely heat up the food and release the flavours.
15. Please take note that we do not cater to customers with specific needs so please do not order with us if you have specific requirements (Jain, Vegan, Nut-free, Keto etc)
16. Our food and delivery services are subject to availability of resources and we reserve the right to cancel or reject any orders.
17. We will not be responsible for any losses or consequences arising from the consumption of food orders 2 hours after collection and delivery.
18. We accept no liability for your purchase or collection of our food from any third party apart from us.